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FAQ

Got a question we haven't answered down below?

Reach out to us directly at help@voyagerharness.com and we'll gladly answer it for you.

 

 

Product Info

How do I find the right fit?

Every dog is unique and has different measurements and proportions. Some dogs have a large chest and a thick neck while others may have a smaller head and a skinny body. Depending on your dog, every harness will sit a little bit differently. Please keep this in mind while selecting a style for your pup. If you're having difficulty figuring out which style suits you best, email us at help@voyagerharness.com and we will be glad to give you suggestions.

How do I find the right size?

Measure the base of your pet's neck and their chest around the widest point and refer to the size chart on the harness's product page. Please be aware that every harness has a different size and caters to different kinds of dogs.

How do I adjust my harness?

  1. Loosen all of the webbing straps on the harness.
  2. Put the harness on your pet.
  3. Adjust the chest strap.
  4. Adjust the neck strap.

Make sure that you can still fit 2 fingers between the harness and your pet after adjustment.

How do I clean my harness?

Remove pet hair using a lint roller or a piece of tape.

Spot treat, if necessary, then wash on a gentle cycle and air dry.

When should I replace my harness?

Inspect your harness carefully. Make sure the webbing and the connections are intact. If the harness shows visible signs of wear, it is time to switch it out for a new one.

 

 

Shipping

Where does VOYAGER ship?

VOYAGER currently ships to all addresses in the United States. You may experience a longer delivery time when shipping to Alaska or Hawaii.

Does VOYAGER ship internationally or to APO/FPO addresses?

VOYAGER does not currently ship internationally or to APO/FPO addresses. If you are looking to purchase from these locations, please contact us directly at help@voyagerharness.com and we'll help put you in touch with an authorized dealer.

How much does shipping cost?

Shipping is free to addresses in the continental United States. For all other locations, please use the shipping calculator at checkout to get an accurate estimate for shipping costs.

When will my order ship?

After we receive your order, it takes 1-2 business days for us to process it and send it off to you. Once your order ships, you should receive an email notification with shipping information and tracking number. Please use that to track your package.

Where is my order?

Once your order ships, you will receive an email notification with a tracking number. The carrier may take 1-2 business days to update your shipping status.

If the tracking number is not updating, please email us at help@voyagerharness.com and we’ll help you get that sorted out.

How can I edit my shipping address?

If your order has not shipped yet, please email us at help@voyagerharness.com to update your address.

 

 

Returns & Exchanges

What’s your return policy?

Any VOYAGER product purchased on voyagerharness.com can be returned within 14 days of the order date for a full refund in the amount of the purchase excluding shipping costs. If the product was purchased from an Authorized Dealer (Amazon, Chewy, Walmart, local pet store, etc.), please contact the dealer directly to initiate a return.

All merchandise must be returned unused, unwashed and be accompanied by their original hang tags and packaging to be eligible for refund. Please remove all pet hair before returning. If you need help cleaning your gear before returning it, please contact us at help@voyagerharness.com.

How do I make a return?

Fill out the return form included with your order, pack up your form with your returns and ship them to:

Best Pet Supplies
104-20 Dunkirk Street
Jamaica, NY 11412

Please use a carrier with tracking and insurance to ensure that the package safely arrives at our warehouse. VOYAGER is not responsible for lost packages.

Missing the return form?

Download and print out a new one here.

How do I make an exchange?

Exchanges are processed as new orders. To make an exchange, please first initiate a return on the product you would like to exchange. Then, place a new order for the correct product.

How long does it take to process a return and receive a refund?

Once your return arrives at our warehouse, we inspect it for damages and dirt. If the product is in an acceptable condition, then we will initiate a refund. We try our best to process returns within 1 week of arrival. During high traffic periods, it may take up to 3-4 weeks.

Refunds will be issued to your original method of payment.

What should I do if I received the wrong product?

We're terribly sorry to have sent you the wrong product! Shoot us an email at help@voyagerharness.com and we'll help you out.

I received a defective product, what do I do?

We stand behind quality of our products and guarantee that they are free of manufacturing or material defects. If you find that your product has a defect, we will replace it on a case-by-case basis. Please email us with your order number and a description of the defect at help@voyagerharness.com.

I made a mistake with my order, how can I change it?

If your order has not shipped yet, please send us an email at help@voyagerharness.com as soon as possible. If your order has already shipped, you will have to return the original product and make an exchange.