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Frequently Asked Questions
Every dog is unique and has different measurements and proportions. Some dogs have a large chest and a thick neck while others may have a smaller head and a skinny body. Depending on your dog, every harness will sit a little bit differently. Please keep this in mind while selecting a style for your pup. If you're having difficulty figuring out which style suits you best, email us at email@example.com and we will be glad to give you suggestions.
Measure the base of your pet's neck and their chest around the widest point and refer to the size chart on the harness's product page. Please be aware that every harness has a different size and caters to different kinds of dogs. Learn more here
STEP 1: Loosen all of the webbing straps on the harness.
STEP 2: Put the harness on your pet.
STEP 3: Adjust the chest strap.
STEP 4: Adjust the neck strap.
STEP 5: Make sure that you can still fit 2 fingers between the harness and your pet after adjustment.
Remove pet hair using a lint roller or a piece of tape. Spot treat, if necessary, then wash on a gentle cycle and air dry.
Inspect your harness carefully. Make sure the webbing and the connections are intact. If the harness shows visible signs of wear, it is time to switch it out for a new one.
VOYAGER currently ships to all addresses in the United States. You may experience a longer delivery time when shipping to Alaska or Hawaii.
VOYAGER does not currently ship internationally or to APO/FPO addresses. If you are looking to purchase from these locations, please contact us directly at firstname.lastname@example.org and we'll help put you in touch with an authorized dealer.
Shipping is free to addresses in the Contiguous United States. For all other locations, please use the shipping calculator at checkout to get an accurate estimate for shipping costs.
After we receive your order, it takes 1-2 business days for us to process it and send it off to you. Once your order ships, you should receive an email notification with shipping information and tracking number. Please use that to track your package.
Once your order ships, you will receive an email notification with a tracking number. The carrier may take 1-2 business days to update your shipping status. If the tracking number is not updating, please email us at email@example.com and we’ll help you get that sorted out.
If your order has not shipped yet, please email us at firstname.lastname@example.org to update your address.
RETURNS & EXCHANGES
Any VOYAGER product purchased on voyagerharness.com can be returned within 14 days of the order date for a full refund in the amount of the purchase excluding shipping costs. If the product was purchased from an Authorized Dealer (Amazon, Chewy, Walmart, local pet store, etc.), please contact the dealer directly to initiate a return. All merchandise must be returned unused, unwashed and be accompanied by their original hang tags and packaging to be eligible for refund. Please remove all pet hair before returning. If you need help cleaning your gear before returning it, please contact us at email@example.com.
Fill out the return form included with your order, pack up your form with your returns and ship them to:
Best Pet Supplies
104-20 Dunkirk Street
Jamaica, NY 11412
Please use a carrier with tracking and insurance to ensure that the package safely arrives at our warehouse. VOYAGER is not responsible for lost packages.
Exchanges are processed as new orders. To make an exchange, please first initiate a return on the product you would like to exchange. Then, place a new order for the correct product.
Once your return arrives at our warehouse, we inspect it for damages and dirt. If the product is in an acceptable condition, then we will initiate a refund. We try our best to process returns within 1 week of arrival. During high traffic periods, it may take up to 3-4 weeks.
Refunds will be issued to your original method of payment.
We stand behind quality of our products and guarantee that they are free of manufacturing or material defects. If you find that your product has a defect, we will replace it on a case-by-case basis. Please email us with your order number and a description of the defect at firstname.lastname@example.org.
If your order has not shipped yet, please send us an email at email@example.com as soon as possible. If your order has already shipped, you will have to return the original product and make an exchange.